> For the complete documentation index, see [llms.txt](https://tech.solbox.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://tech.solbox.com/file-upload/contact-issue.md).

# 직접 문의 이슈

### 1. FTP 접속 시 경로 오류

* 로그인 시 “/” 경로로 마운트 되는 현상

<figure><img src="/files/TGqflnpnN7LHOpWWQ2FW" alt=""><figcaption></figcaption></figure>

### 2. 스토리지 파일을 찾을 수 없는 이슈

* 업로드 서버 또는 스토리지 부하로 인한 발생
* <mark style="color:red;">**⚠ 오류 메시지 : Connection timed out after .. of inactivity**</mark>

<figure><img src="/files/zMtvl4OqIoNL6fHf7vHI" alt=""><figcaption></figcaption></figure>

### 3. 고객사 파일, 디렉토리 소문자 이슈

* 소문자 표현 시 서버 이슈로 확인되는 경우 있음. &#x20;

<figure><img src="/files/gYF78eRbgl9Zvn9cKlEM" alt=""><figcaption></figcaption></figure>

* <mark style="color:blue;">**참고) 대소문자 정책**</mark>&#x20;

<figure><img src="/files/31h655J4g5tskb2LzEPp" alt=""><figcaption></figcaption></figure>

### 4.  삭제된 파일이 되살아 나는 이슈

* 예를 들어,  아래 사진 처럼 삭제 해도 1970-01-01 로 파일이 되살아 나는 이슈

<figure><img src="/files/WcWfeMvvKhp1QLZ4IKbJ" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://tech.solbox.com/file-upload/contact-issue.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.